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Assisted Living, and Retirement Sham.
OFFLINE
Posted On 08/04/2009 12:41:50 by Krista
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To Whom it may concern: (It should concern everyone) The best kept secret in Spokane, Wa. For Assisted Living, and Retirement is the "Cooper George". A fine, old, thirteen story high-rise on Spokane's lower South Hill. Close to Hospitals, Doctors, Buses, Downtown shopping, and Parks. Some spacious apartments with great views. Unfortunately all these amenities DO NOT compensate for extremely poor management. (Warehouse mentality) Staff is under paid, under trained, uncaring, surly, and indifferent to needs of Residents. Shifts are under staffed. (Cost effective) (Highest Employee turnover in Spokane County) Food is appalling. Three meals per day of tasteless, ill prepared starch, salty filler, grease, and loads of sugary deserts to help Residents forget what they just ate. (But the menu looks delicious!) (Staff snacks on the best available, especially after hours). Food is used by some Employees as discipline with Residents. ("Don't complain and we may give you more, and better") For fear of subtle reprisals, Residents say nothing to outside sources. They just move out. (Those who are able) Medications are controlled and dispensed by untrained Aides. (Aides train Aides) Many mistakes are made, but promptly corrected on paper. (Mars Log) Theft and street drug use is more rampant than their incompetence. Very limited "CG" Van transport for shopping, and Doctors appointments. Building maintenance is shoddy, and unprofessional. Heat when needed is sporadic at best. (Consistently too hot or too cold) Hallways are ill kept, and unclean. Trash rooms are filthy. Elevators (2) are inadequate for heavy use of scooters, powerchairs, walkers, wheelchairs, Housekeeping carts, Maintenance equipment, Medication carts, and foot traffic. An absolute (Unassisted) chaotic circus during meal time. A haunting question persists in One's mind after seeing this building. In a emergency, (As in a fire) when the elevators are shut down; (Standard procedure) how do the Residents (and most are handicapped) on upper floors in walkers, and wheelchairs get down? All should be ambulatory enough to walk down many flights of stairs. But are they? In response to fewer new placements, Owners have added fresh paint, expensive, new outdoor sign, new floor covering, plants, lots of artificial flowers, new furniture, office makeovers for head directors, and a lovely water display in Lobby. Funds better used for decent food, and more qualified, professional, and honest personnel. The only way of survival for this despicable institution is current owners dramatically change their philosophy on Elder care, and common sense business practices of offering a good product at a fair price. Instead Management is now charging a $500. 00 pet deposit, (Non Refundable) plus $25.00 per month for a pet. And $25.00 per month for TV cable. (Which is now Dish service with fewer channels.(36) Both have always been included with rent. They have also cut food quality, and amounts again. Something we didn't think possible. (Only $3.00 allotted per person, per day for total food costs.) These People are prolific Prevaricators. Beware of their facade! This Warehouse can not be ignored, or covered up any longer. Thank you. Krista Metzker FNP
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